Questions
Frequently asked questions
Do I need to be home during the cleaning?
No. Many customers give us a key, door code or lockbox. You can save access instructions securely in your account; your crew only sees them around the time of the visit.
What do I need to provide?
Nothing. Our crews bring all supplies and equipment. If you prefer we use your own products, just add a note to your booking.
How is the price calculated?
By service, home size, bedrooms, bathrooms, condition and extras, with a discount for recurring plans. You see the exact price before booking; some services are confirmed after a quick review.
When is my card charged?
Nothing is charged when you book. We place a hold shortly before each visit and charge it once the cleaning is complete. Businesses can also pay by monthly invoice.
Can I reschedule or cancel?
Yes, from your account in a few clicks. Changes with enough notice are free; late changes may have a fee as described in our cancellation policy.
What if I'm not happy with the cleaning?
Let us know within 24 hours through your account or by phone and we'll come back to re-clean the areas that need attention, at no cost.
Are your crews trained and vetted?
Yes. Every crew member is screened and trained, follows a checklist for each service and checks in and out of every visit.
Do you clean offices and businesses?
Yes. We offer recurring office cleaning with flexible hours and monthly invoicing. Get a quote online or contact us for larger spaces.