Cancellation policy

Cancellation & Rescheduling Policy

We reserve time and staff for every visit. If you need to cancel or reschedule, please let us know as early as possible.

Fees are charged to the payment method on file according to how far in advance the change is made. If our team cannot access the property at the scheduled time, the visit is charged as a late cancellation.

Cancellation fees

• 48 hours or more before the visit: no fee
• 24 to 48 hours before: 50% of the visit price
• Less than 24 hours before: 100% of the visit price
• No access to the home on arrival: 100% of the visit price
• Rescheduling a visit follows the same rules.

Version 1 · effective Oct 1, 2026